Recent Bill Inserts and Notices

important notice regarding gas rates (november 2021)

Important Notice Regarding Gas Rates (November 2021)

Date: November 2021

   Read More

News for our Natural Gas Customers November/December 2021

Date: November 2021

   Read More

SMELL GAS? Leave the premises and call us immediately! (October 21)

Date: October 2021

   Read More

News for our Natural Gas Customers September/October 2021

Date: September 2021

   Read More

2021 Natural Gas Safety Awareness

Date: August 2021

   Read More

News for our Natural Gas Customers (July/August 2021)

Date: July 2021

   Read More

Important Notice Regarding Gas Rates (May 2021)

Date: May 2021

   Read More

Mass Save RCS Insert

Date: May 2021

   Read More

News for our Natural Gas Customers (May/June 2021)

Date: May 2021

   Read More

My Account, My Way!

Date: April 2021

Coming soon! Liberty is introducing a new My Account experience to improve and simplify your service.

   Read More

SMELL GAS? Leave the premises and call us immediately!

Date: April 2021

Like all forms of energy, natural gas must be handled properly.

   Read More

News for Our Natural Gas Customers March/April 2021

Date: March 2021

   Read More

News for Our Natural Gas Customers (January/February 2021)

Date: January 2021

Please click "Read More" to see the January/February edition of our customer newsletter.

   Read More

December 2020 Customer Newsletter

Date: December 2020

Please click "Read More" to see the December edition of our customer newsletter, which highlights special protections programs and payment plans.

   Read More

Important Notice Regarding Gas Rates (November 2020)

Date: November 2020

The file found here is the insert that is included in bills with usage in November 2020.

   Read More

Putting Our Heart Where it Matters

Date: November 2020

Our look is changing to show our commitment to our communities, our environment, and you - our customers. Click here to see the bill insert that announces the new look.

   Read More

Mass Save Energy Efficiency Programs for Residential Heating Customers (2020)

Date: October 2020

Mass Save offers energy efficiency options for residents and businesses in Massachusetts. Businesses should contact Mass Save directly to discuss the programs available. Income qualified customers should call the local CAP agency directly to discuss their options. The attached bill insert references programs for standard residential, heating customers.

   Read More

Scratch & Sniff Bill Insert - 2020

Date: October 2020

The attached shows a PDF copy of the scratch and sniff insert being placed into customer bills. If you would like a physical copy so you can actually scratch and see what natural gas smells like, please contact Customer Care.

   Read More

September 2020 Customer Newsletter

Date: September 2020

Please click "Read More" to see the September edition of our customer newsletter.

   Read More

2020 Natural Gas Safety Awareness (second insertion)

Date: August 2020

This informational brochure provides valuable information about natural gas and what everyone can do to stay safe.

   Read More

Scratch & Sniff Translations

The button below will open copies of images containing translated information from the scratch and sniff forms sent to customers on an annual basis. Translated languages include: English, Arabic, Chinese, French, Italian, Portuguese, Russian, Spanish, Thai, and Vietnamese.

Translations

Pipeline Safety Awareness 
Translations

The button below will open copies of images containing translated information from the Pipeline Safety Awareness brochures sent to customers on an annual basis. Translated languages include: English, Arabic, Chinese, French, Italian, Portuguese, Russian, Spanish, Thai, and Vietnamese.

Translations