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natural-gas-smell-emergency

Do You Smell Gas?

 

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If You Smell Gas Please Follow These Steps:

If you suspect a leak inside your home or business:

  • Get out immediately and go to a safe location at least 300 feet away.
  • DO NOT use electrical switches, telephones, appliances, garage door openers, etc. This can cause sparks.
  • DO NOT use lighters or matches and do not smoke.
  • DO NOT open doors or windows in an attempt to ventilate. 
  • Instruct others to leave and evacuate the premises immediately. Close the door behind you. 
  • DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
  • When you arrive at a safe location, call Liberty immediately at 1-800-936-7000 or call 911. Customers in the Blackstone service area should contact us at 508-883-9516. If you are hearing impaired dial 711, don’t send an email.
  • Be sure to tell us the exact street location and cross streets.

If you suspect a leak outside your home or business:

  • Take note of the location where you smell gas and report it to Liberty at 1-800-936-7000 or call 911. Customers in the Blackstone service area should contact us at 508-883-9516. If you are hearing impaired dial 711, don’t send an email.
  • Be sure to tell us the exact street location and cross streets.
  • Keep clear of the area.
  • Do not start any motors or motor vehicles near the area of the gas odor.
  • Do not use lighters or matches and do not smoke.

We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.