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Weather Preparation - Residential - Massachusetts - Liberty

Plan ahead for extreme weather 

Whether it’s a winter storm, heat wave, drought, or other severe weather event, Liberty encourages our customers to be prepared for extreme weather conditions by having an emergency plan in place and additional supplies on hand. To prepare, create a basic emergency plan and share it with all household members. Include evacuation routes and a meeting point outside the home. Also create an emergency kit with essentials that you may need if a disaster strikes. Use the checklist below to help.

  • Make an emergency plan
  • Program the following numbers into your mobile phone:
    • Liberty emergency number: 1-800-936-7000
    • Other utility companies
    • Red Cross
  • Charge mobile phones

Create an emergency preparedness kit

Create a kit that has the following items in it:

  • First-aid kit
  • Essential medications
  • Battery-powered or hand-crank radio
  • Back-up battery for mobile devices
  • Flashlight and extra batteries
  • Canned food and manual can opener
  • Bottled water (at least one gallon per person per day)
  • Baby formula (if applicable) and food and water for pets
Download a Checklist

Blackstone Territory Phone Numbers: 

Customer Service: (508) 883-9516

Emergencies/Outages: (508) 883-9516

Extreme weather safety tips and information

    • Gather in a central room where there is an alternative heat source such as a fireplace.
    • Make sure each family member has a warm coat, gloves, and hat. Dress in loose layers of clothing.
    • If the indoor temperature drops to 55 degrees Fahrenheit or below, open faucets slightly so they constantly drip to prevent water pipes from freezing.
    • If candles and portable heaters are used, never leave them unattended.
    • Never use charcoal as an indoor heating or cooking source.
    • Never use gasoline or other flammable liquids to start or quicken a fire. Always keep a screen around an open flame, and don’t close the damper while ashes are still hot.
    • Remember, a fuel-burning heater, such as a kerosene heater, requires proper ventilation to prevent buildup of harmful fumes.
    • Place heaters on a hard, non-combustible surface.
  • Most people are familiar with the distinctive "pungent odor" aroma added to natural gas. It’s often compared to sulfur or rotten eggs. If you smell gas in your home, or suspect a gas leak, call us or call 911 right away.

    Learn More  

How we restore gas service

Report an Issue

Call 911, or Liberty at 1-800-936-7000 to report a gas emergency.

Customers in the Blackstone service area should contact us at 508-883-9516. 

Extreme Weather Preparation