There are financial assistance programs available in your area for qualified customers who need help paying their bills.
The official payment addresses, links and partners found on this page are authorized by Liberty Utilities. Payments made through unauthorized bill pay services are not guaranteed.
Make your payment with an electronic check, ATM Debit card, MasterCard, Discover Card or Visa. You will need your full 19-digit account number located at the top right corner of your bill to get started.Make a Payment
This service uses a third party payment processing vendor. There is a convenience fee for using this online payment service.
Please return the lower portion of your statement along with a check or money order in the envelope provided with your bill and mail to:
Liberty Utilities - Massachusetts
PO Box 219501
Kansas City, MO 064121-9501
For Overnight Payments (FedEx, UPS, etc.):
Liberty Utilities Massachusetts
36 Fifth St.
Fall River, MA 02760
There are a number of locations, including Liberty Utilities Walk-in Centers and Authorized Retailers which will accept bill payments, making it easier to pay your bill in person.
There are more than 20,000 agents across the U.S., making it easy to find an authorized payment location near you, with no convenience fees. Click the “View Table” button in the grey area above to view acceptable methods of payment and processing times. Please contact a Customer Care representative if paying a past due amount to confirm payment.Find a Payment Center
Please be advised that unauthorized retailers are under no legal obligation to send payments to Liberty Utilities. Payments made through unauthorized agents are not guaranteed and any failure of a customer to remit payment in accordance with the terms of service shall enable Liberty Utilities to exercise the rights and remedies set forth therein.
Come see us in person and one of our Customer Care representatives will be pleased to assist you. Locations and hours of operation are listed below. Click the “View Table” button in the grey area above to view transaction fees and payment process information for all payment methods.
Primary Walk-in Center Customer Service Hours
36 Fifth Street
Fall River MA, 02722
Mon - Fri 8:00 AM - 4:00 PM
Mon - Fri 8:00 AM - 4:30 PM
Primary Walk-in Center
Customer Service Hours