How To Read Your Bill
The bill infographic shows you where important information is located on your bill, such as your account number, bill due date, total amount due, usage chart, and more!
Understanding My Bill - Residential - Massachusetts Gas - Liberty
NOTE: The bill samples below are for informational purposes only and are meant to show where different information can be found on your bill and what rate categories are part of the total amount due. To find out what rates have been approved by the Department of Public Utilities and are currently in effect, please click here.
What Goes in to a Gas Bill?
Utility bills can be confusing. Click the graphic below to get a better idea of what components are included in a natural gas bill.
What Kind of Bill Do I Have?
Below are examples of the different kinds of bills Liberty offers.
Basic Bill
This is our standard bill. Customers who have not made prior payment arrangements with us and who are not on budget billing likely recieve this bill type.
Budget Bill
This bill type is for customers who have enrolled in our Levelized Budget Billing program.
Installment Plan Bill
Customers who have made prior arrangements to pay back past-due amounts will recieve an installment plan bill. The sample bills below show what an installment plan bill would look like both with and without the customer making a down payment.
Need Help Reading Your Bill?
Utility bills can be confusing. That is why we have created tools to help you understand where important information is on your bill.
Glossary of Terms
To help you better understand the terms used on your bill, a glossary of terms summary is below.
Your Gas Bill Explained
Click the image below to watch a video explaining where all the most important information lives on your gas bill.
Question About Your Rates?
Liberty is a regulated utility; our rates must be approved by state regulators. Rates reflect the cost to provide customer care, emergency and outage services, maintain and improve infrastructure and recover operating costs. Rates also reflect the cost and obligation of serving our customers safely and reliably.
When rates change we communicate these changes to our customers with bill inserts and on this website.