Recent Bill Inserts and Notices

mass save energy efficiency programs for residential heating customers (2019)

Mass Save Energy Efficiency Programs for Residential Heating Customers (2019)

Date: May 2019

Mass Save offers energy efficiency options for residents and businesses in Massachusetts. Businesses should contact Mass Save directly to discuss the programs available. Income qualified customers should call the local CAP agency directly to discuss their options. The attached bill insert references programs for standard residential, heating customers.

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Off-Peak Rates Insert - 05/19

Date: May 2019

The file found here is the insert that was included in bills with May usage.

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2019 Natural Gas Safety Awareness (first insertion)

Date: April 2019

This informational brochure provides valuable information about natural gas and what everyone can do to stay safe.

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February/March 2019 Customer Newsletter

Date: February 2019

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November/December 2018 Customer Newsletter

Date: December 2018

Please click "Read More" to see the November/December edition of our customer newsletter, which highlights special protections programs and payment plans.

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Important Notice Regarding Gas Rates (November 2018)

Date: November 2018

The file found here is the insert that was included in bills with November usage.

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Scratch & Sniff Bill Insert - 2018

Date: October 2018

The attached shows a PDF copy of the scratch and sniff insert being placed into customer bills. If you would like a physical copy so you can actually scratch and see what natural gas smells like, please contact Customer Care.

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Scratch & Sniff Insert - 2018 - Arabic Translation

Date: October 2018

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Scratch & Sniff Insert - 2018 - Base (English)

Date: October 2018

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Scratch & Sniff Insert - 2018 - Chinese Translation

Date: October 2018

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Scratch & Sniff Insert - 2018 - French Translation

Date: October 2018

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Scratch & Sniff Insert - 2018 - Italian Translation

Date: October 2018

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Scratch & Sniff Translations

The button below will open copies of images containing translated information from the scratch and sniff forms sent to customers on an annual basis. The languages will be shown (one page per language) in the following order: English, Arabic, Chinese, French, Italian, Portuguese, Russian, Spanish, Thai, and Vietnamese.

Translations