August 6, 2020 - On March 14, Liberty Utilities suspended service disconnections due to non-payment in order to support our customers experiencing financial difficulty during the COVID-19 crisis. We have also waived late fees on customer accounts.
Resuming Collection Activities – 9/1/20
As our state moves toward re-opening and resuming normal operations, we will restart our collections process for past due accounts, which could result in service disconnection, effective September 1, 2020. For our small commercial customers, we will continue to waive late fees until further notice. Here are some important things you should know:
- Our primary goal is to work with you to avoid service disconnection or additional fees.
- Our agents stand ready to help develop a plan that works best for you but it is critical you call us as soon as possible to make arrangements for your account before you are in danger of being shut off. Call us at 1-800-544-4944
New Payment Arrangement Program
We are working closely with the Massachusetts Department of Public Utilities (DPU) to provide an enhanced payment arrangement program for our small commercial customers. The Arrearage Forgiveness Program, awaiting DPU approval, will credit a portion of your bill. Please call us at 1-800-544-4944 to get on a waiting list for this program.
These are uniquely challenging days in our community and our hearts go out to those who have been impacted directly by this health crisis, especially those who have lost loved ones. We are proud to be your natural gas supplier and we look forward to safely and reliably serving your needs for many years to come. Stay safe and stay healthy.