Meter Exchange - Residential - Massachusetts Gas - Liberty
Liberty is replacing natural gas meters as part of a required safety and maintenance program. Meter exchanges are provided at no cost to customers and help ensure the continued safety and reliability of our natural gas system.
Liberty is required by Massachusetts state law to replace natural gas meters every seven years, even those located inside a home or business.
If it is time for your meter to be exchanged, you may have already received a postcard or phone call from Liberty asking you to call 800-544-4944 to schedule your meter exchange appointment.
We appreciate your help in keeping our gas system safe and reliable for the entire community.
Schedule your appointment
If you have received a postcard or phone call regarding a meter exchange, please contact Liberty at 1-800-544-4944 to schedule your appointment.
What to know
- There is no charge for this meter replacement.
- The exchange will be completed by an authorized Liberty technician at a time that is convenient for you.
- Liberty technicians and authorized contractors carry company identification and can provide it upon request.
- A temporary interruption of gas service will occur while the meter is replaced and will be turned back on before the technician leaves.
- An adult (18 years of age or older) must be present at the time of the appointment to provide access to the meter and to allow for the safe relighting of gas appliances when required.
- The replacement will take approximately 45 minutes.
- Even if your meter is outside, the technician will need to enter your home to relight natural gas appliances.
How you can prepare
- Clear access to the meter, gas appliances, and thermostat.
- Ensure sidewalks, stairs, and entryways are free of snow and debris.
- Secure pets away from the work area.