Effective November 1st, we are changing from a single 25% discount for all income-eligible residential customers to a six-tier discount program that varies based on household income. Learn more about how this change will impact your discount below.
We understand that energy costs can be difficult to manage. Eligible Massachusetts residential customers may receive a discount on their monthly natural gas bill through our Income-Eligible Discount Rate Program.
The program offers six discount levels. The discount applied to your bill will depend on your household income (combined gross income of all people living in the household) and whether your natural gas service is used for heating or non-heating purposes.
You may qualify for the program if we verify that you:
To request enrollment in our Income-Eligible Discount Rate Program:
1. Download and complete the Income-Eligible Discount Rate application.
2. Provide the documentation or proof needed for us to verify that you participate in a qualifying public benefit program (listed above), or are eligible for HEAP.
3. Submit the completed form and supporting documentation:
(a) Email to: CustomerServiceMA@LibertyUtilities.com
(b) Mail to: Liberty, Special Protections, P.O. Box 1380 Londonderry, NH 03053-1380.
The discount is applied to the total charges billed under the applicable income-eligible residential rate. Your discount tier is based on your household income level.
If we do not have your household income information, you will be placed in Tier 6 until your income information is verified.
Rate R-2 | Discounts effective November 1, 2026
*FPL - Federal Poverty Level.
*SMI - State Median Income.
| Discount tier | Discount | Household income level |
|---|---|---|
| Tier 1 | 93% | 0% to 100% FPL* |
| Tier 2 | 75% | More than 100% to 125% FPL* |
| Tier 3 | 70% | More than 125% to 150% FPL* |
| Tier 4 | 64% | More than 150% to 175% FPL* |
| Tier 5 | 59% | More than 175% to 200% FPL* |
| Tier 6 | 43% | More than 200% FPL to 60% SMI* |
Rate R-4 | Discounts effective November 1, 2026 and May 1, 2027
| Tier | Nov. 1, 2026 | May 1, 2027 | Household income level |
|---|---|---|---|
| Tier 1 | 90% | 90% | 0% to 100% FPL* |
| Tier 2 | 66% | 66% | More than 100% to 125% FPL* |
| Tier 3 | 58% | 58% | More than 125% to 150% FPL* |
| Tier 4 | 50% | 50% | More than 150% to 175% FPL* |
| Tier 5 | 43% | 43% | More than 175% to 200% FPL* |
| Tier 6 | 25% | 21% | More than 200% FPL to 60% SMI* |
If you need help with enrolling, you can contact customer care by email at CustomerServiceMA@LibertyUtilities.com, or by calling 1-800-544-4944. You can also visit your local Community Action Agency.
The six-tier discount program becomes effective November 1, 2026.
You will be placed in Tier 6 until your household income information is verified.
No. The discount depends on household income and whether your natural gas service is used for heating or non-heating purposes
Yes. You must certify each year (using forms provided by Liberty) that your household continues to meet the program requirements.