Natural Gas Smell Emergency - Residential - Massachusetts Gas - Liberty
Do You Smell Gas?
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If you suspect a leak inside your home or business:
- Get out immediately and go to a safe location at least 300 feet away.
- DO NOT use electrical switches, telephones, appliances, garage door openers, etc. This can cause sparks.
- DO NOT use lighters or matches and do not smoke.
- DO NOT open doors or windows in an attempt to ventilate.
- Instruct others to leave and evacuate the premises immediately. Close the door behind you.
- DO NOT turn off your gas meter. This valve should only be operated by a qualified technician.
- When you arrive at a safe location, call Liberty immediately at 1-800-936-7000 or call 911. If you are hearing impaired dial 711, don’t send an email.
- Be sure to tell us the exact street location and cross streets.
If you suspect a leak outside your home or business:
- Take note of the location where you smell gas and report it to Liberty at 1-800-936-7000 or call 911. If you are hearing impaired dial 711, don’t send an email.
- Be sure to tell us the exact street location and cross streets.
- Keep clear of the area.
- Do not start any motors or motor vehicles near the area of the gas odor.
- Do not use lighters or matches and do not smoke.
We're here 365 days a year to serve you. We'll be there as soon as possible to make sure that the situation is safe.