• Most people are familiar with the distinctive "pungent odor" aroma added to natural gas. It’s often compared to sulfur or rotten eggs. If you smell gas in your home, or suspect a gas leak, call us right away.

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  • Carbon monoxide, or CO, is a normal by-product of fuel combustion, but high levels of it indoors can be dangerous to your health. Typical heating fuels (oil, coal, wood, gasoline, kerosene, diesel fuel, or natural gas) can create carbon monoxide. Carbon monoxide has no odor, color, or taste, but can cause serious health issues. Take steps to make sure your home is protected.

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  • We diligently maintain company-owned pipelines to ensure safety and efficiency. It is important to remember, however, that as the customer of record, you or the property owner are responsible for customer-owned gas lines that begin at the outlet of the gas meter and extend  either above or below ground  to natural gas-burning appliances. Make sure your pipes are getting the attention they need.

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  • Planning to dig? Call 811.

    Did you know it’s the law to make this call? Electric power lines, natural gas pipelines, water pipes, communications lines and other utility services can be within a few feet of the ground’s surface. Not knowing where these lines are can result in personal injury, property damage and neighborhood service interruptions. Even a small dent or a scrape can cause damage, resulting in a leak or service-wide disruptions.

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  • The natural gas pipeline infrastructure is the nation's safest energy delivery system. Liberty Utilities has experienced personnel that routinely inspect and maintain natural gas service lines, and service crews are available to respond to emergencies 24 hours a day.

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  • Gas appliances are safe and efficient. Like all appliances, certain safety precautions should be followed. Make sure your family is safe by following these guidelines.

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  • Adding gas appliances or equipment increases gas pressure and requires a safety check. Contact Liberty Utilities to determine if your gas service and/or meter, has the capacity to handle the additional gas load.

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  • Maintaining chimneys and flue pipes is an important safety requirement. Liberty Utilities urges you to have a licensed heating contractor periodically inspect your chimneys and flue pipes for safe operation.

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  • Keep your meters accessible. Liberty Utilities needs to access your meter year-round. Please keep walkways, driveways and the area around your gas meter clear of snow and ice during the winter months. Please also keep shrubbery near the meter well-trimmed, so we can access it during the milder months as well.

  • Stealing natural gas is a dangerous act which puts everyone at risk. Tampering with or bypassing a natural gas meter in order to obtain free natural gas is illegal and can be harmful to the perpetrator as well as to others. Theft of gas is a serious crime and Liberty Utilities will make every effort to ensure that anyone caught stealing gas is prosecuted to the fullest extent under the law.

For Emergency Responders

In an effort to help educate first responders so that they can perform their jobs safely and effectively, Liberty Utilities provides valuable information on responding to emergencies that may involve natural gas facilities.

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Excess Flow Valve

Federal regulations regarding gas pipeline safety requires Liberty Utilities to notify customers of their right to request installation of an Excess Flow Valve (EFV) on their existing gas service line under certain circumstances. 

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